Primary Level 1, 2 & 3 technical support in business hours to our customers. This involves supporting the website and other marketing automation platforms used by our customers. Assist in troubleshooting servers and workstations of our customers in their respective Digital Marketing and IT teams. Install, monitor and troubleshoot applications on user's PCs in the Microsoft and Linux environment. Install, monitor and troubleshoot applications on servers running WordPress, Microsoft ASP .NET and Nginx Create / modify / de-provision network accounts based on work requests from our customers. Manage and maintain network printers, Voice-over-IP phones/ voicemail, conference and meeting rooms Manage PC / computer accessories / supplies stock, software license distribution, and issue procurement requests as needed and provide input into the quarterly and yearly expense planning process for anticipated purchases Provide general assistance to the rest of the IT &...