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Jan 02, 2020

Tour Manager @ BML Canada

$28.00 hourly
  • -
  • Northeast Calgary AB Canada
Full time Hospitality-Hotel

Job Description

BML Canada Inc. is hiring a position of Tour Manager based in Calgary, Alberta.

You responsibilities include:

• accompany groups travelling by coach, or in some cases by car, boat, train or plane

• welcome groups of tourists at their starting point and announce details of travel arrangements and stop-over points

• check tickets and other relevant documents, seat allocations and any special requirements

• assist tourists with check-in and settle them into their accommodation

• communicate a range of information on itineraries, destinations and culture

• use professional knowledge to answer questions from tourists and to fulfil their expectations of the tour

• make sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory

• organise entry to attractions and transport, such as car hire

• ensure that the tour is running smoothly for individual members of the group • respond to questions and offer help with any problems that arise

• deal with emergencies, such as helping a group/tour member who is ill or those needing to contact family members urgently • make contact in advance with places to stay or visit to check details and arrangements • liaise with hotels, coach companies, restaurants and other clients

• advise about facilities, such as sights, restaurants and shops, at each destination

• make accommodation bookings on proposed dates

• organise and attend tourism events, conferences, workshops, seminars and exhibitions

• write reports and maintain records • provide feedback after a tour as part of a debrief session.

city or province

Calgary, AB

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