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Mar 16, 2023

Customer Accounts Supervisor

$26.50 hourly
  • Global Fleet Management Inc.
  • 5172 Kingsway Unit 250, Burnaby, BC V5H 2E8
Full time Sales

Job Description:

Customer Accounts Supervisor

Global Fleet Management Inc.


Job Type: Full-time

Wage: $26.50/hour


Positrace is one of the FASTEST growing GPS Tracking and software companies in North America. We are currently hiring for a Customer Accounts Supervisor.


Business Address and Location of Work: 5172 Kingsway Unit 250, Burnaby, BC V5H 2E8

Telephone number: +1 877 787 2231

E-mail: aerecruitment@positrace.com




Health benefits:

1.-Health care plan

2.-Dental plan


Positions available: 1

Terms of Employment: Permanent position

Hours per week: 40


Job duties of a Customer Accounts Supervisor include:


·         Supervise, coordinate, assign, and review the work of Customer Success Representatives

·         Collecting and compiling churn and up-sell/cross-sell statistics

·         Provide system training, information and customer service to existing customers

·         Work on escalated issues resolution and create correspondence including emails and other customer materials including technical training manuals.

·         Establish work schedules and procedures

·         Coordinate activities with other units and departments

·         Prepare and submit progress reports

·         Identify training needs and train Customer Success Representatives in job duties and company policies

·         May perform the same duties as Customer Success Representatives supervised

·         By effective Customer Service strategies for the agents, reduce churn and achieve upsell and cross-sell targets outlined in Schedule A



Language of work: English


Required education: Secondary school or equivalent


Required work experience: Experience in the occupation is an asset.


Please send your resume to: aerecruitment@positrace.com

Employer Name:

Global Fleet Management Inc.

Apply by Email:


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