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Nov 23, 2022

Food Service Supervisor

$27.00 - $28.00 hourly
  • Ki Cafe
  • 6888 Royal Oak Avenue, Burnaby, BC, Canada
Full time Food Services

Job Description:

Ki Cafe is a Japanese-inspired cafe located beside Royal Oak Skytrain Station in Burnaby. We feature bubble tea, house-baked desserts, freshly made waffles, & home-style meals.
Restaurant location is #105 - 6888 Royal Oak Avenue, Burnaby, BC Canada

We are looking for someone to step into a food service supervisor role at our cafe. You’ll be responsible for our team and keeping the store in top condition. You’ll be supervising the day-to-day operations of the store and ensuring that the cafe is operating within the established standards and guidelines.
If you are on a Working Holiday Visa, there must be at least 8 months left on your visa starting from October 2022.


·  Self motivated and meticulous. Strong attention to detail.

·  Good character, friendly, positive, a can-do attitude

·  Clear communication in English

·  Able to handle high stress situations.

·  Able to navigate through sensitive situations that regularly arise from the workplace and co-workers.

·  Strong time management, organization, and problem-solving abilities

·  Ability to work in a team and manage a team.

·  Willingness to learn and adapt

·  Able to follow instructions and independently complete assigned tasks

·  Able to converse in Japanese.

·  Excellent written and verbal communication skills in English and Japanese

Role Specific Accountabilities include, but are not limited to the following:

·  Create a positive customer experience by delivering a high level of service while ensuring all staff members engage customers and exceed service expectations.

·  Make sure all customer complaints are addressed and handled professionally leaving the customer with a positive resolution in both face-to-face and online interactions.

·  Facilitate and manage effective inventory control, including ordering and merchandise handling.

·  Oversee that all merchandise is properly displayed and priced and that all shelves are refilled regularly from backroom stock.

·  Conduct daily inventory count and send out purchase orders.

·  Constantly develop and create new merchandising displays and promotional activities to keep the store fresh and drive sales.

·  Develop and maintain a competent store team through hiring, training, scheduling, performance appraisals, constructive discipline and problem resolution.

·  Promote a strong, cohesive team and encourage staff suggestions and ideas.

·  Maintain proper staff communications and encourage staff development and understanding of store operations.

·  Ensure that all sales and receipts are properly recorded and that a daily deposit is prepared and taken to the bank each business day.

·  Maintain all required records and reports as required for accounting, auditing, and management purposes.

·  Manage the weekly staffing schedule and take note of staff availability.

·  Uphold food safety and quality standards, and all company policies and procedures.

·  Proof menus and emails in Japanese, curate a social media calendar and post daily on social media channels.

Wage and Benefits:

·  Start from $27.00

·  Free and discounted meals

·  Training and advancement opportunities


·  8-hour shift

·  Day shift

·  Night shift

Application question(s):

·  Are you presently in Canada?

·  What type of Canadian work authorization do you have?


·  Serve It Right (preferred but not required)

·  Food Safe Level 1 (preferred but not required)

Job Type: Permanent Full-time

Salary: $27.00-$29.00 per hour

Supplemental pay types:

·  Bonus pay

Ability to commute/relocate:

·  Burnaby, BC V5J4J2: reliably commute or plan to relocate before starting work (required)


·  Secondary School (required)


·  English (required)

·  Japanese (required)


Employer Name:

Ki Cafe

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