Position: Contract, Permanent, Full time with overtime as needed
Salary: $15.20/hrs. (min 30 hrs./week)
Language: Speak, Read, Write – English
Education: Secondary (High) School graduation certificate
Experience: 7 months to less than 1 year
Hearthstone Inn Hotels is looking to fill 4 positions of Front Desk Clerks at their Dartmouth & PH, Sydney locations. Reporting to the General Manager, the key responsibilities include, but are not limited to:
Tasks
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Handle wake-up calls
Provide customer service
Experience and specialization
Computer and technology knowledge
Multi-line switchboard
Word processing software
Central reservation system (CRS)
Internet
Additional information
Work conditions and physical capabilities
Attention to detail
Standing for extended periods
Work under pressure
Personal suitability
Client focus
Efficient interpersonal skills
Excellent oral communication
Judgement
Organized
Reliability
Team player
Resourcefulness