Employer Name: Doyle Chrysler Dodge Jeep Ram
Company description: As Sudbury's premier Chrysler dealer, we offer a comprehensive suite of services. Our factory-trained technicians possess unparalleled expertise, ensuring that vehicles receive all the care and attention to stay in peak condition. From routine maintenance to complex repairs, our customers' vehicles are in capable hands at Doyle Chrysler Dodge Jeep Ram dealership.
Location of Work: 2555 Regent St, Greater Sudbury, ON, P3E5H6
Title of Position: Automotive Technician Apprentice (NOC 72410)
Language: English or French
Vacancies: 2
Type of Position: Permanent, full time
Unionized: Yes
Job Duties:
The Technician is responsible for diligently maintaining, repairing and servicing customer vehicles to ensure both customer safety and satisfaction while contributing to overall departmental success. A key priority for a Technician is to instill brand loyalty and ensure a positive customer service experience. The technician can focus on the big-picture without missing any of the details and deliver results. They continually strive to become an expert in their field so that the service provided is above customer expectations. A Technician upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department.
• Perform vehicle maintenance and repairs.
• Diagnose the source of any malfunctions and perform repair.
• Examine vehicles to determine if additional safety or service work is required.
• Provide written, prioritized quotes for necessary additional work.
• Explain procedures and repairs directly to the Service Advisor.
• Perform road tests.
• Perform safety inspections.
• Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
• Encourage compliance with applicable laws and regulations.
• Update the Service Consultant throughout the service process (e.g. when there is an issue, when the car goes to detailing for a car wash, when the work is completed).
• Clearly and concisely document findings throughout the service process.
• Commit to the Dealership Brand.
• Complete the training offered by the dealership.
• Stay up-to-date on all training programs.
• Possess a strong product knowledge. Be knowledgeable about new features and updates.
• Be a champion for delivering excellent service at all times.
• Actively maintain the cleanliness of personal and team workspaces.
• Other tasks as assigned by manager.
Skills Required:
• Be detail and task-oriented.
• Ability to work in a team environment to achieve common goals.
• As a team player, foster positive relationships with personnel in all areas of the dealership.
• Organized and an attention to detail with the ability to document customer needs.
• Greet all customers warmly.
• Maintain a high level of professionalism.
• Engaging and upbeat attitude.
• Possess a strong aptitude for technical/mechanical repairs.
• Excellent time management skills.
• Excellent customer service skills.
• Flexible and open to change; take on special tasks as needed.
• Ability to manage customer complaints and to solve difficult problems.
• Results-oriented and accountable.
• Basic computer skills.
• Must be able to obtain a Driver’s License.
• Must be able to obtain Trade Certificate.
Experience Required:
• 2-3 years of experience as an Automotive Technician.
• Brand product experience and dealership experience would be a great asset.
Education Required:
• Trade School Certificate in Automotive Studies or College Diploma, or equivalent experience.
Wage & Hours: $30.48 / h (flat rate)
• Number of hours per day: 8
• Number of days per week: 5
• Number of hours per week: 40-44
• Overtime starts after how many hours: 44
• Shift rotation (as applicable): n/a
Benefits:
☒ Disability Insurance
☒ Dental Insurance
☐ Employer-Provided Pension
☒ Extended medical insurance (e.g. prescription drugs, paramedical services, medical services and equipment)
☒ Other: As per Collective Agreement
Type of Vacation:
☒ Days Number: 10
☐ % Amount:
Anyone who is qualified and can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your application. Only qualified applicants will be contacted.
To apply: Email: DoyleChrysler@iveygroup.ca