At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.
Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.
About the Role:
Reporting to the Director, Essex Subway Group, the Manager performs a crucial role in overseeing the operations and growth of multiple franchise locations within a specified territory. The Manager is responsible for managing FZ relationships, communicating and advising on the strategic business direction, and partnering with FZs to drive restaurant performance and profitability across the full portfolio. Provides guidance to ensure adherence to Subway operations requirements and brand standards. The Manager is responsible for communicating the expected performance level of the locations within their assigned territory in relation to the company's KPI's and metrics. They work closely with all our franchise restaurants to ensure they are meeting operational and financial goals and implementing best practices. The Manager monitors key performance indicators, analyzes financial and operational data, and provides guidance and support to franchisees to improve restaurant performance. They may also develop and implement training programs, conduct performance evaluations, and collaborate with other departments to drive business growth and success. The Manager plays a key role in fostering strong relationships with employees and driving the overall success of the franchise network. In partnership with the DFP, they will drive business growth by identifying potential consolidation or expansion opportunities within their market.
Responsibilities include but are not limited to:
Drive Performance
- Fostering and enhancing positive relationships with employees is crucial, gaining their respect and establishing the MFP as an important contributor to the business and a leader in the industry.
- Reviews all restaurant operating reports and audits, analyzes the data, and collaborates with franchisees to determine appropriate solutions. Assesses restaurant performance against Subway's policies and procedures, analyzes sales and cost data, and provides tailored guidance to employees for improvement in these areas.
- Drive accountability with employees to achieve specific restaurant and territory objectives. Establish goals with staff based on the company's Key Performance Indicators, programs, and standards that promote profitable sales, increase customer traffic, and enhance average check size growth.
- Provide guidance and instruction on operational and food safety during monthly restaurant visits in a designated territory, ensuring consistency with the brand's operational policies and procedures. Record compliance with company standards, note improvements, identify opportunities, and provide recommendations for enhancement following each visit.
Building Relationships
- This role provides direction, guidance, and expertise to staff regarding restaurant operations, implementation of new products and programs, as well as the opening of new restaurants and the transfer of ownership. It ensures that all new initiatives, including product launches, advancements in technology, process improvements, marketing campaigns, and facility openings and upgrades, are executed effectively to drive sales growth.
- Coach, counsel, influence, and motivate employees on a portfolio level basis. Provide guidance to staff to grow our business. Develop productive working relationships with senior staff. Build relations with staff in a multitude of manners depending on performance and needs. Some manners of relationship building include, but are not limited to, in person, virtually, individual meetings, emails, territory meetings, portfolio meetings, training sessions, etc. Gains respect from employees to be recognized as an asset to the business and leader in the field.
- Coach, counsel and influence Staff to drive employee engagement and create better guest experience resulting in increased traffic, repeated sales, reduced staff turnover and overall experience.
We offer:
- Competitive Bonus
- Mobility Allowance
- Tuition Reimbursement
- Company Holidays
- Employee Resource Groups
- Volunteering time
- Many More…..