- Ensure a positive and friendly environment for customers and staff by motivating the team.
- Make sure team members are following procedures and best practices. (Example but not limited to: Checking & logging inventory and equipment temperatures, rotating supplies correctly, adhering to safety and health guidelines.)
- Ensuring the appropriate amount of inventory is ordered, stocked, and received.
- Employee shift scheduling.
- Address any issues or concerns to the store owners
- Use and train employees how to use Square and mobile ordering apps.
- Monitor delivery times and ensure the team is meeting the 2-minute turnaround time per item.
- Day-to-day operations of the store. (Ex. But not limited to: Greeting and serving customers, preparing and packaging in-store and mobile orders,cleaning customer and employee areas, and keeping the store prepped and stocked in all areas.)
- Make sure team members are up-to-date and knowledgeable with all the Oakberry products offered. (Ex. But not limited to: Knowing nutritional information, prices, and able to make suggestions based on the product to better serve the customer)
- Having an in-depth understanding of the brand and why the consumer should be excited about the products we offer.
- Support future location opening process and day-to-day operations
● Minimum Education Requirement: Completion of high school
● Other Qualifications: Valid Advanced Food Safety Certification, Valid Drivers License, Leadership experience (3 years minimum), able to communicate and listen effectively with customers and de-escalate any situations that may arise in a calm and effective way, basic understanding of computers, has worked in other customer service roles in the past
Preferred Skills
● Detailed and process oriented.
● Familiar with kitchen tools and supplies.
● Knowledge with mobile ordering apps.
● Familiar with the products we sell as well as the culture