Established in 2021, Tokio Mart Inc. is a one-stop shop bringing trendy Asian products for North American customers with convenient access to the latest innovations and trends from Asia. Tokio curates a selection of high-quality, authentic brands, and offers a comprehensive platform that connects customers with the latest trends and innovations from Asia. We are committed to delivering exceptional customer service, while highlighting the innovation, quality, and clean product concepts that Asian products are renowned for.
We are now looking for a Store Manager to lead and develop a team of associates who can work together to create an inclusive environment for customers to explore the Tokio products in store while driving business results. You are expected to actively listen to customer needs and references, leading the team in delivering exceptional customer experience from the moment that guests enter the store. Ultimately, you are a people-first leader who can empower a high-performing team to continuously exceed targets and create a welcoming atmosphere for every customer. For more information, please visit our website at https://kiokii.com/ .
Responsibilities:
- Plan, direct and evaluate the store operations
- Oversee daily retail operations including customer satisfaction, sales, budgets, and overall financial performance of the store
- Executes business strategy and lead associates to meet sales goals
- Provide training and support to associates on sales techniques, customer service, and product knowledge
- Interview new staff and provide on-the-job training, develop and retain current staff
- Ensure excellent customer service by addressing customer inquiries and resolving complaints promptly
- Monitor inventory levels and coordinate with the warehouses for timely restocking of products
- Analyze sales data to identify trends and opportunities for improvement
- Foster a positive work environment that encourages teamwork and professional growth
- Handle issues related to store maintenance, cleanliness, safety and sanitation
- Respond to workplace accident, incidents and injuries by conducting through investigations and completing investigation reports
- Other duties as assigned by headquarter management team
Requirements：
- College diploma in business administration or related field
- Minimum two year of experience as a Store Manager is required
- Intermediate Microsoft Office skills
- Demonstrated critical leadership behaviors of being strategic and innovative
- Strong business acumen with ability to achieve sales and service goals
- Proven leadership skills with ability to develop and motivate staff
- Ability to build strong partnerships and work collaboratively to achieve goals
- Ability to travel occasionally between stores if necessary
Tokio Mart Inc.