Fidelity IT Solutions Inc. is looking for one Level 1 IT Support Specialist join our team
Position: Level 1 IT Support Specialist
Location of Employment/Business: 178 R Ossington Ave., Toronto, ON M6J 2Z7
Employment Type: Full-Time, Permanent
Fidelity IT Solutions, Inc. is a trusted provider of comprehensive technology services, helping businesses streamline their operations and achieve digital excellence. We specialize in IT infrastructure, cloud services, cybersecurity, and end-user support for small and medium-sized enterprises across Canada. Our team is dedicated to delivering reliable, customer-focused, and innovative technology solutions.
We are seeking a motivated and service-oriented Level 1 IT Support Specialist to join our growing technical support team. This role is responsible for onboarding new clients, troubleshooting IT issues, managing devices through MDM solutions, and providing remote and onsite support. The ideal candidate has experience in Mac and Windows environments, Google Workspace, Office 365, MDM solutions (Intune/Jamf), and networking
• Onboard new clients by assessing their tech stack (Mac/Windows, Google Workspace, Office 365, Slack, and other SaaS applications).
• Configure user accounts, permissions, and security settings for a seamless transition.
• Provide training to clients on IT policies, best practices, and usage of their new systems.
• Log, track, and manage support tickets using Autotask PSA, ensuring timely resolution and proper documentation.
• Prioritize and escalate issues as needed while maintaining high levels of customer satisfaction.
• Provide support for software applications, hardware, networking, and cloud services.
• Use remote support tools like Splashtop and TeamViewer to diagnose and resolve client issues efficiently.
• Perform onsite troubleshooting for networking, printer setups, and Zoom/Teams rooms.
Collaborate with vendors and internal teams to resolve complex IT issue.
• Set up and enroll computers into MDM solutions (Microsoft Intune, Jamf, or similar) to enforce security policies.
• Ensure compliance with device management, encryption, and cybersecurity best practices
· College diploma or above in Information Technology, Computer Science, or a related field (or equivalent experience).
· 1+ year of experience in a technical support, helpdesk, or desktop support role.
· Proficiency with Microsoft Windows, Microsoft 365, and common business applications.
· Basic understanding of networking concepts (DNS, DHCP, VPN, TCP/IP).
· Familiarity with Active Directory, Entra ID (Azure AD), and IT ticketing systems.
· Strong troubleshooting, organizational, and communication skills.
· Ability to work independently and manage multiple support requests efficiently.
· Competitive salary of $36/hour plus benefits package.
· Opportunities for professional development and certification reimbursement.
· Supportive, team-oriented work environment.
· Growth potential within a dynamic and expanding IT company.
How to Apply:
Please submit your resume and a brief cover letter outlining your relevant experience to Nicole.mcdermott@fidelityit.com. Only qualified candidates will be contacted for an interview.