Employer Name: Pattison Agriculture Limited
Company description: Pattison Agriculture Limited is a John Deere agricultural equipment dealership with locations in the provinces of Saskatchewan and Manitoba. Business lines include Sales and service of a complete line of whole-good agricultural equipment; Parts, Sales and Precision Services; Secondary product lines including Brandt, MacDon, Bobcat, HoneyBee, Seed Hawk, STIHL, Degelman, etc.
Location of Work: Hwy #16 South, Russell, MB R0J1W0
Title of Position: Service Shift Manager (NOC 72020)
Language: English
Vacancies: 2
Type of Position: Permanent, full time
Job Duties:
Managing, coordinating, and directing the workload of the Service Department for maximum efficiency and productivity while maintaining a high customer satisfaction rating through effective customer communication. Participates in actions to ensure quality repair work is performed by others. Advises and makes recommendations to the Service Manager regarding technician skills and training needs.
Operations and Customer Service
• Assigns, schedules & prioritizes jobs and work areas to Service Department employees according to their skills and knowledge.
• Optimizes shop efficiency and flow to avoid lost billable hours.
• Acts in an advisory/follow up capacity to ensure appropriate communication occurs regarding repair statuses and issues.
• Works with the Service Manager to identify and execute continuous process improvements.
• Facilitates service shop scheduling and direction (internal, customer, warranty, and service calls).
• Directs and assists in the diagnosis/troubleshooting of machine problems of technicians and apprentices.
• Maintains knowledge of & balances tech time (OT, nonrevenue, etc.).
• Performs required final checks & approved the release of equipment for work order processing to start.
• Provides excellent customer service consistently above set standards; Responds to customer service inquiries and customer needs; provides customer satisfaction and maintains customer relations.
• Advises Service Manager of all customer complaints.
• Ensures quality and control of repair work performed is above industry standard.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Maintains a clean work area and performs work in a neat and orderly fashion.
Organization / Department / Team Support
• Provides back-up support for Service Manager by performing the duties of the Service Manager in their absence or when required during peak seasons.
• Assists the Service Advisor in providing accurate quotations on repairs for customers and Sales Department.
• Along with Service Manager, works with manufacturers to provide the best solutions for customer, internal and warranty repairs.
• Assists the Service Advisor, and works with the front office team in ensuring appropriate records are noted (time entries and billing, repairs stories, warranty notes etc.).
• Manage all Pattison Agriculture owned tools. Recommends new tooling as required.
• Monitors and ensures compliance with Pattison Agriculture corporate policy and procedures relating to the department and department staff.
• Works to build and maintain constructive co-worker relations, and effective and productive team communications/dynamics.
Leadership
• Takes ownership and is accountable for Service Department.
• Assists with the identification, coordination, and scheduling of all in-house technician training.
• Assists the Service Manager with coordinating and conducting safety meetings; demonstrate and encourages safe working habits and environments.
• May assist in providing performance feedback for Service Technicians and staff to the Service Manager.
• May assist Service Manager with employee issues, hiring and termination of Service Department employees working HR.
• Under the direction of the Service Manager, develop, implement and manage the orientation process(es) for new or apprenticing technicians.
• Mentor new Service Technicians throughout first years of employment.
Personal Development
• Maintains current knowledge of John Deere, short-line, and competitive products.
• Maintain up-to-date and current product knowledge of related lines.
• Maintain technical skills and behavioral competencies.
• Participates in training programs as required for the development skills and knowledge.
Skills Required:
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Ability to lift at least 40 lbs. repeatedly; ability to lift between 40-75 lbs. on occasion.
• Ability to work flexible hours, varying shifts, weekends and holidays, if necessary.
• Ability to use current business systems, working knowledge of computer functions and use.
• Must be able to obtain Driver’s License.
• Must be able to obtain trade certification if required.
Experience Required:
• 3 to 5 years of experience in a similar role.
• Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment.
• Agricultural Equipment Technician (JDTECH) Journeyperson Certification or equivalent would be a great asset.
Education Required:
• Completion of secondary school or equivalent experience.
Wage & Hours: $120,000 / year
• Number of hours per day: 8
• Number of days per week: 5
• Number of hours per week: 40
• Overtime starts after how many hours: N/A
• Shift rotation: Based on hours of the Service Department and as per business needs; may include scheduled work week within Sunday-Saturday structure dependent on season. “On call” work will be required.
Benefits:
☒ Disability Insurance - once eligible
☒ Dental Insurance - once eligible
☒ Employer-Provided Pension - as per company policy
☒ Extended medical insurance (e.g. prescription drugs, paramedical services, medical services and equipment) - once eligible
☒ Bonuses/premiums: If applicable and as per company policy. Remuneration for “on-call” work. Wage increase is possible based on regular performance evaluations and as per relevant wage scale in a category.
☒ Other: Company’s Employee Benefit package (includes Health, Dental, Extended Health Benefits. LTD, STD, Critical illness, Life Insurance, Optional Life Insurance, Global Medical Assistance, Employee and Family Assistance) once eligible, and others as per company policy.
Type of Vacation:
☒ Days Number: 15 days
☒ % Amount: 6%
Anyone who is qualified and can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your application. Only qualified applicants will be contacted.
To apply: Email: Pattison.servicemanager@iveygroup.ca