Business Systems Manager

Pearl Technologies Ltd. is a leading information technology and business solutions provider operating across North America. We are seeking a Business Systems Manager to manage and oversee the company's internal information systems that support technology operations, software development, client delivery, compliance, and corporate functions.

The successful candidate will be responsible for planning, directing, and managing IT operations and business systems to ensure reliable, secure, and efficient support for the company's technology and business activities.

Responsibilities:

• Plan, organize, direct, control, and evaluate internal information systems and electronic data processing operations supporting technology and business operations.
• Develop, implement, and maintain policies and procedures related to business systems, data processing, system security, and IT operations.
• Coordinate and oversee internal IT projects, including the integration, deployment, maintenance, and upgrade of business-related systems.
• Manage and support internal systems such as enterprise resource planning (ERP) platforms, project management systems, client delivery platforms, internal business applications, and the company website.
• Supervise internal IT staff responsible for system development, maintenance, and support.
• Plan and control budgets related to IT operations, systems, software, and services.
• Monitor system performance, reliability, and security, and manage IT incidents affecting business operations.
• Work closely with internal departments to ensure business systems align with operational and organizational requirements.

Requirements:

Education and Experience Requirements

• A Bachelor's degree in computer science, information systems, business administration, engineering, or a related field is required; a Master's degree is preferred.
• Five years of progressive experience managing information systems, IT operations, or business systems within an enterprise or corporate environment is required.
• Demonstrated technical and managerial skills related to internal systems management, IT operations, and cross-functional coordination are required.

Required Skills and Technical Knowledge

• Enterprise Resource Planning (ERP) Systems: expertise in platforms such as SAP, Oracle ERP, Microsoft Dynamics 365, NetSuite, or similar
• Project Management and Collaboration Tools: proficiency in Jira, Confluence, Microsoft Project, Monday.com, or comparable platforms
• Data analytics and business intelligence tools: advanced proficiency in Power BI, Tableau, SQL, and Excel (pivot tables, macros, complex formulas)
• Deep understanding of IT service delivery, software development lifecycles, system integration, and enterprise application management
• Business process mapping and workflow optimization using methodologies such as Lean, Six Sigma, or Kaizen
• Requirements gathering and documentation for system implementations and enhancements
• Agile/Scrum or Waterfall project management methodologies

Skills and Competencies

• Strong understanding of internal business systems used in technology and professional services environments
• Ability to manage and coordinate IT operations and service delivery
• Experience supervising staff or managing external IT vendors
• Strong organizational, analytical, and problem-solving skills
• Effective communication and collaboration with internal stakeholders

Benefits:

• Competitive Salary
• Healthcare Benefit Package
• Career Growth

Equal Opportunity Employer

Pearl Technologies Ltd. is an equal opportunity employer. We are committed to providing an inclusive and barrier-free workplace and welcome applications from all qualified candidates. Employment decisions are based on business needs, job requirements, and individual qualifications.

Job Type: Full-time
Pay: $70.00 per hour
Work Location: In person