1000676166 ONTARIO INC O/A BEST WESTERN PLUS PARRY SOUND
1000676166 ONTARIO INC O/A Best Western Plus Parry Sound has an immediate opening for an experienced Front Desk Manager (NOC: 60031) at our location in Parry Sound, Ontario.
As a Front Desk Manager (NOC: 60031), you will perform some or all of the following duties:
- Plan, organize, direct, and evaluate the daily operations of the hotel front desk and guest services department to ensure efficient hotel operations and high standards of customer service.
- Develop, implement, and review front desk policies, procedures, and operational standards in accordance with hotel requirements and company policies.
- Recruit, hire, train, supervise, and evaluate front desk staff, assign duties, prepare work schedules, and monitor employee performance to maintain efficient departmental operations.
- Prepare and monitor departmental budgets, review daily financial reports, track room revenue and operating expenses, and implement measures to improve operational efficiency and profitability.
- Participate in developing room pricing strategies, promotional offers, occupancy plans, and reservation procedures to maximize room sales and hotel revenue.
- Coordinate room reservations, guest check-ins and check-outs, room assignments, billing, payment processing, and guest account reconciliation to ensure accurate and timely front desk operations.
- Handle guest complaints, service issues, and special requests professionally, investigate concerns, and implement appropriate solutions to maintain guest satisfaction and service quality.
- Coordinate with housekeeping, maintenance, and other hotel departments to ensure room availability, cleanliness, timely maintenance, and the smooth delivery of guest services.
- Communicate and negotiate with suppliers regarding the procurement of front desk supplies, operating materials, and other necessary resources while monitoring inventory and controlling costs.
- Assist in coordinating group bookings, corporate reservations, meetings, and special guest arrangements, and communicate with clients regarding accommodation requirements and available hotel facilities.
- Monitor reservation trends, occupancy levels, guest feedback, and departmental performance to identify operational improvements and support business planning.
- Ensure compliance with hotel policies, safety procedures, service standards, and applicable regulations while maintaining accurate guest records, operational reports, and administrative documentation.
Qualifications:
· A university degree or college diploma in hotel management or other related discipline is usually required
· 1 or 2 years of experience within the accommodation industry are usually required
- Effective leadership, staff supervision, and training skills with strong attention to detail.
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent multitasking, organizational, and time-management skills.
- Strong communication, customer service, and conflict-resolution skills.
- Proficiency in hotel front desk operations, reservations, and billing.
- Ability to manage staff schedules, coordinate hotel operations, and resolve guest complaints.
Terms of employment: Permanent, Full time (35-40 hours/week)
Compensation: CA $ 38.00 /hour
Location: 2 Pine Dr, Parry Sound, Ontario, P2A 2L7
To apply e-mail your resume to: hr.westexwestern@gmail.com