May 10, 2024
$20.00 hourly
PhoneBox in Toronto, Ontario is currently looking for a permanent and full-time Customer Support Representative .
Duties and Responsibilities:
· Receiving and processing inquiries for account changes and customer care topics over phone, livechat, email, and SMS texts
· Follow and respond to inquiries based on guidelines provided by customer care manager
· Respond the inquiries in timely and professional manner and Assist management with administrative duties
· Process payment related duties and assist in managing inventory of devices and SIM cards
· Ensure that all communications are returned/responded to within 24 hours or by the next business day to maintain efficient information flow
· Process online activations, suspensions, restoration, and other account changes following guidelines in a timely manner.
· Ensuring store operations run smoothly and report if...
305-1240 Bay Street, Toronto, ON M5R 2A7
Full time