Supervisor, Food & Beverage Service Operations

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location: We are seeking an experienced Supervisor, Food & Beverage Service Operations for our Vancouver Convention Centre operation.

Compensation: $30.00 - $32.00 per hour.

Principal Function:

The Supervisor directs Banquet Servers and Bartenders in ensuring a pleasant experience for Sodexo Live! guests who attend catered functions and other organized group affairs involving food and beverage service.

Take a leadership role in overseeing and training the service team for as few as ten or as many as hundreds of guests. Style of service may range from casual to formal, involving passed cocktails and hors d’oeuvres, buffets, or highly coordinated, multi-course meals in which each guest is served at the same time.

The Supervisor will actively participate in the preparation, set-up, service, break-down and cleanup of catered functions. Their highest priorities will be to support overall profitability and guest satisfaction by ensuring that the team provides exceptional customer service while maintaining Sodexo Live!’s standards for safety, cleanliness, and sanitation.

Essential Responsibilities:

• Contribute to the efficient operation of the business unit by assisting, monitoring, and ensuring that tasks are completed by Banquet employees in an effective and efficient manner.
• Support F&B Operations by assisting in executing catered events and functions in accordance with Sodexo Live! standards, guest expectations and specifications as per orders and catering contracts. Be the primary point of contact for clients throughout the events.
• Ensure compliance with Provincial and local regulations and company policy, including responsible alcohol service, cash handling, food and employee safety.
• Contribute to goal of 100% customer satisfaction through personal commitment to teamwork and service.

·       Perform other related duties, tasks and responsibilities as required from time to time.

Qualifications/Skills:

• Must be 19 years or older to serve alcohol.
• A minimum of 2 years of previous Food and Beverage Supervisory/Management experience preferably in a large-scale hotel or high-quality convention centre.
• Must have Provincial Certification for Responsible Alcohol Service.
• Excellent ability to communicate effectively both verbally and in writing, with strong English fluency.
• Strong team orientation and ability to work with a variety of departments to accomplish assigned tasks.
• Keen ability to connect easily with customers, clients and employees.
• Proven ability to work effectively with all levels of employees and management; Ability to promote and participate in team environment concepts.
• Must possess a strong knowledge of food and beverage.
• Must have unwavering and exceptional service delivery standards.
• Self-starter who can work independently and multi-task on projects simultaneously.
• Initiative in identifying and resolving problems timely and effectively.
• Technology aptitude for working with POS and digital systems.
• Proficient computer skills in Microsoft programs and Banquet Event Order Software.
• Scheduling flexibility to meet operational needs.

Other Requirements:

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuverer in an often tightly quartered environment.

Hours may be extended or irregular to include nights, weekends and holidays.

Great News! You will receive:

• 100% company paid health and dental benefits (after waiting period).
• Access to employee and family assistance program, which offers integrated health services.
• Opportunities for skills development and career progression.
• Tuition reimbursement for professional and industry related development.
• Complimentary dry-cleaning service for business attire.
• Free Employee meals provided.
• Access to free on-site gym.

To Apply for This Position:

If you believe you have the skills, experience and service excellence focus we are looking for, please submit your resume to hrlive@vancouverconventioncentre.com with ‘Supervisor, Food & Beverage Service Operations’ in the email subject line. Thank you for expressing interest in employment with Sodexo Live!, however, only those candidates considered for this position will be contacted.

Sodexo Live! is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, ancestry, place of origin, political belief, religion, marital status, family status, disability, sex, sexual orientation, gender identity or expression, age or any other applicable Provincially protected status.