Food Service Supervisor

A&W Whitehorse (Turnaround Foods Ltd.) is seeking full-time, permanent Food Service Supervisors (NOC 62020) to start immediately.
2222 2nd Avenue, Whitehorse, Yukon, Y1A 1C8

Positions Available: 4
Wage: $20.71 – $22.00 per hour
Hours Per Week: 35–40
Language: English
Education: Secondary School Certificate or equivalent
Experience: Minimum 3 years of experience in food preparation

Benefits
Optional, employee‑contributed single or family Medical and Dental Benefit plan, including Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, as well as an optional, employee‑contributed Group RRSP.

About the McMurray Group
The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating a positive, people‑centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the achievements of our team members and strive to provide an environment where everyone can learn, grow, and succeed.

Role

The Food Service Supervisor is responsible for supervising, coordinating, and supporting front‑line staff during assigned shifts to ensure efficient restaurant operations. This role ensures food quality, safety, service consistency, and compliance with all A&W standards and applicable provincial health, safety, and employment regulations.

Responsibilities

Operations

• Ensure the safety and well‑being of customers and staff.
• Monitor restaurant readiness to meet production demands and service standards.
• Open and/or close the restaurant, including safe and float handling.
• Supervise, coordinate, and schedule staff activities and breaks.
• Resolve operational issues in accordance with company policies.
• Balance food quality, service times, labour costs, and efficiency.
• Maintain records and complete required shift documentation.
• Support onboarding, training, and coaching of team members.
• Address performance concerns professionally and escalate when required.
• Ensure adherence to sanitation, hygiene, and food safety standards.

Financial

• Complete daily and weekly accounting tasks as required.
• Support inventory control, ordering, and waste monitoring.
• Apply cash‑handling procedures and cost‑control principles.
• Maintain records of stock, sales, wastage, and repairs.

Customer Service

• Maintain high standards of cleanliness, hospitality, and guest service.
• Ensure consistent compliance with safe food‑handling practices.
• Support efficient service through proper staffing and preparation.
• Manage guest concerns using approved service recovery practices.
• Ensure team appearance and professionalism meet A&W standards.

Qualifications & Requirements

• Completion of secondary school or equivalent.
• Community college diploma in food service, hospitality, or restaurant management, or equivalent experience.
• FOODSAFE Level 1 required; Level 2 preferred (or provincial equivalent).
• Previous supervisory or leadership experience preferred.
• Strong communication, organizational, and conflict‑resolution skills.
• Ability to work in a fast‑paced environment and make sound decisions.

Competencies

• Leadership and team supervision
• Operational awareness
• Customer focus and service recovery
• Problem solving and decision‑making
• Time management and prioritization
• Attention to detail and quality control

Working Conditions

• Fast‑paced food service environment.
• Standing and repetitive movement for extended periods.
• Occasional lifting of up to 25 lbs.
• Shift work including evenings, weekends, and statutory holidays.
• Supervisory responsibility during assigned shifts.