Office Administrator

About Us

PG Classic Restoration Parts Ltd. is a leading manufacturer and supplier of high-quality reproduction restoration parts for classic American vehicles. We serve retail and wholesale customers across North America through our manufacturing, warehouse and e-commerce operations. We are seeking a highly organized Office Administrator to coordinate office administrative procedures and support the daily operations of our growing business.

Job Duties

The successful candidate will:

● Coordinate and maintain day-to-day office administrative procedures for customer orders, payments, returns, inventory control, shipping and receiving, and general office operations; review workflows and recommend practical improvements when required.

● Establish daily work priorities, monitor order and administrative deadlines, and ensure that company procedures and documentation requirements are followed.

● Process and maintain retail and wholesale customer orders in Shopify, including order verification, invoicing, status updates, returns, exchanges, refunds and related supporting documentation.

● Process and record customer payments using QuickBooks and Stripe; match receipts to invoices, maintain accounts-receivable records, and prepare bank-reconciliation records and supporting documentation for management review.

● Monitor office supply inventory and coordinate purchasing of office supplies and equipment.

● Coordinate shipping and receiving activities by preparing and verifying packing slips, shipping labels, courier documentation, receiving records and proof-of-delivery documents, and follow up on shortages, damages or delivery discrepancies.

● Administer product returns, exchanges and warranty-related requests; maintain return records, coordinate inspection and restocking, update customer and inventory records, and ensure that applicable credits or refunds are processed accurately.

● Compile operational data and prepare periodic reports and summaries.

● Maintain accurate product, pricing and inventory records to support daily business operations.

● Conduct training for administrative support staff on office procedures when required.

● Provide administrative support to e-commerce and warehouse operations and, when required, assist with product inspection, shelf organization, packing, shipping and receiving as secondary operational duties.

Qualifications

Education

● College diploma in Business Administration, Office Administration or a related field is an asset.

Experience

● At least 1–2 years of previous experience in office administration, office coordination or a related administrative position.

Skills

● Strong organizational and time management skills.

● Excellent written and verbal communication skills in English.

● Proficiency with Microsoft Office (Word, Excel, Outlook).

● Experience using office administration, inventory management or order management software is an asset; include but not limit to QuickBooks and Shopify.

● Ability to prioritize multiple tasks and work independently in a fast-paced environment.

● Strong attention to detail and accuracy.

Location of Work: Ottawa, Ontario

Position: Office Administrator

Vacancies: 1

Terms of Employment: Permanent, Full-time

Hours of Work: 32 hours per week

Language of Work: English

Wage: $37.00–$38.00 per hour, based on experience.